Our technical support team is available to assist you with any BioGX product performance issues or complaints
Please note: If you are a patient we are unable to answer personal medical questions. Please refer such inquiries to your physician.
To help us process your information quickly and effectively, please contact our technical support team. You can contact us via e-mail: [email protected] or by phone: +1 205 250 8055.
To better facilitate our investigation, please include the following information in your correspondence with us:
- Product Name and Product Number
- Lot Number
- Any injuries and/or harm?
- What is the issue you experienced?
- Is the actual sample or sample representative available? (If possible, please send affected sample)
- Contact name and phone number
BioGX will respond to your product performance issue upon receipt of all required information. Once a full investigation has commenced we will reach out to you in a timely manner.
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